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Audrey&Bloom are committed to protecting and respecting your privacy.
This privacy policy is for Audrey&Bloom which covers this website www.audreyandbloom.co.uk and those who trade with the company, which governs the privacy of its users who choose to use it.
The policy sets out the type of personal data we may collect about you if you interact with us and how we store and handle that data and keep it secure.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
When do we collect personal data?
When you contact us via the website/telephone/mail, visit our website, when you make a purchase online on our website, when you register on our website for an online purchase, when you purchase a product by phone, when you subscribe to our newsletter (and have confirmed you are happy to receive this), when you engage with us on social media, when you contact us via phone/email/mail with any queries/complaints, when you ask us to communicate with you with information about products/services, when you enter competitions, when you participate and complete any surveys, when you comment on or review our products or company, when you speak to us at a trade show/consumer show/event.
This website operates a newsletter subscription program, used to inform subscribers about products and services. Users can subscribe through the online automated process should they wish to do so but do so at their own discretion. Subscriptions may be manually processed through prior written request & agreement by the user.
Personal details are not passed on to third parties nor shared with companies / people outside of the company that operates this website.
What sort of personal data is collected?
If you have registered an account with us : name, address (billing & shipping), email address & telephone number, order details, payment information, any saved payment methods.
If you have checked out as a guest for online purchasing : name, address (billing & shipping), email address & telephone number, order details, payment information.
Details of your visits to our website and which site you came from to ours.
Information gathered by the use of cookies in your web browser. See below for more information on our cookie policy.
Your comments and/or product reviews.
Your social media username, if you engage with us via social media, to help us respond to your comments, feedback, questions or complaints.
To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country where your computer/device is located, the web pages viewed during your visit.
How do we use your personal data?
To process orders placed on our website or via phone and to process associated payments, to contact you with any queries on your order. If we don’t have your personal data at checkout, we are not able to process the order.
When you email us, or use a contact form within this site, we will use your email address for the purposes of administering your query and responding to you.
To process & monitor trade orders. We will also keep a record of trade correspondence to help inform any future communication with us to provide you with the best possible service and to fulfil any legal obligations.
To respond to your queries, refund requests, feedback or complaints. We may also keep a record of these to help inform any future communication with us to provide you with the best possible service and to fulfil any legal obligations.